Consumer Services Specialist - Nestle Nigeria Plc
Nestle Nigeria Plc
Lagos
5d ago
source : BetaJob

Position Summary

  • Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future.
  • Nestlé Nigeria is currently looking for a Consumer Services Specialist to develop and manage consumer relationships in the dedicated market and ensure the consumer is at the heart of everything we do.
  • A day in the life of...

  • Efficiently managing consumer complaints in line with the Nestle internal Consumer Service commitments.
  • Management of Care Center activities consumer correspondence on product complaints, and enquiries via e-mails, letters, website, hotline and product replacement.
  • Supporting the brands / categories in the generation of insights and understanding of consumers, as well as support innovation and renovation process with relevant consumer information on products.
  • Driving consumer education on product knowledge via community forums, organizations and schools.
  • Managing the continuous training and use of in-house panelist for tasting and sensory evaluation.
  • Liaising with the requisite stakeholders (Regulatory Affairs, Recording Studios and Radio Stations) to ensure timely flighting of approved Nestlé Nutrition Line episodes.
  • Organizing and supervising in-house kitchen tasting sessions and sensory evaluation, as well as supporting Focus Group Research, 60 / 40 & Guidance tests on Nestle products vs.
  • competition when required; furnishing brands and Application Group with results for the required action.

  • Working closely with the Categories to ensure that all consumer connection activities under Consumer Services help to build brands and achieve overall brand communication objectives.
  • Providing professional nutritional advice when required to support the various brands in all their direct consumer contact activities and driving consumer education.
  • Requirements

    What will make you successful :

  • Minimum of a Bachelor's degree in Nutrition, Food Science and Technology, Biochemistry, Home Economics or other related course.
  • Minimum of 2 years experience in Customer Service, Marketing or other relevant role, preferably within a similar FMCG company.
  • Strong working experience in a science-related function and with cross-functional teams such as people within Marketing, Research and Development, Sales, Agencies and Business Executive Managers.
  • Dynamic and tactful individual, able to multitask.
  • A team player with strong interpersonal skills.
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