Our client is an Internet Services Provider and they have an opening for a Billing Support Engineer in Lagos.
The ideal candidate will be responsible for creating mutually advantageous relationships with organizations to build and maintain corporate sales accounts.
Billing Support Engineer - Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise Billing Solutions, IT Applications).
Technical Expertise & Hands on sound knowledge to do Unix / Shell Scripting and MySQL / ORACLE query writing
Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
Analysis of Events / Renewals / Service / System in error, provide work around solutions
Overall knowledge of the E2Eapplication, systems & solution for their application suite.
Technical specialist for resolving all complex & critical application issues / challenges faced by the team.
Accountable for meeting & improving SLA & KPIs for their application suite.
Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations,Automations, Small Development, backend fixes.
Support on work allocation (shifts, rotas)
Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Requirements REQUIREMENTS / SKILLS & COMPETENCIES
Qualification : - Graduate / Post Graduate
Industry : Telecoms / ISP
Minimum 4-6 Years of experience in Telecoms Billing
Strong in handling backend systems.
Experience using IT Software - Application Programming, Operations & Maintenance
Role Category : Operations , Automation , Telecom Billing Domain
The candidate must be highly skilled in the use of Unix / Shell Scripting / SQL / My SQL / ORACLE, PHP Larvel ,Soap and Rest API, Payment Gateway integrations, Middleware