Billing Support Engineer - Lagos
Edge Recruiter Nigeria Ltd.
Lagos, NG
6d ago

Our client is an Internet Services Provider and they have an opening for a Billing Support Engineer in Lagos.

The ideal candidate will be responsible for creating mutually advantageous relationships with organizations to build and maintain corporate sales accounts.

Responsibilities :

  • Billing Support Engineer - Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise Billing Solutions, IT Applications).
  • Technical Expertise & Hands on sound knowledge to do Unix / Shell Scripting and MySQL / ORACLE query writing
  • Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
  • Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
  • Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
  • Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
  • Analysis of Events / Renewals / Service / System in error, provide work around solutions
  • Overall knowledge of the E2Eapplication, systems & solution for their application suite.
  • Technical specialist for resolving all complex & critical application issues / challenges faced by the team.
  • Accountable for meeting & improving SLA & KPIs for their application suite.
  • Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations,Automations, Small Development, backend fixes.
  • Support on work allocation (shifts, rotas)
  • Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

    Qualification : - Graduate / Post Graduate

    Industry : Telecoms / ISP

  • Minimum 4-6 Years of experience in Telecoms Billing
  • Strong in handling backend systems.
  • Experience using IT Software - Application Programming, Operations & Maintenance
  • Role Category : Operations , Automation , Telecom Billing Domain
  • The candidate must be highly skilled in the use of Unix / Shell Scripting / SQL / My SQL / ORACLE, PHP Larvel ,Soap and Rest API, Payment Gateway integrations, Middleware
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