manager deputy manager hr
You Me Investment
Ibadan, Oyo, Nigeria
6d ago
source : Fidanto

Manager Deputy Manager 45 Human Resource br Path way Investment Ibadan br Date 28 09 2015 br Share br Job Level br Manager Staff Supervisor Head of Department br Salary Range br 159 300 00 to 199 000 00 per month br Specialization br Human Resources br Preferred Years of Experience br 3 45 7 years br Available Slots br 2 br Application Deadline br Nov 28 2015 br Login to Apply br Job Description br Path way is a leading Business Process Outsourcing firm with a strong focus in sub 45 saharan Africa Path way has now operations in 10 countries in Africa and India with 6000 employees within 3 years of Path way establishment Our approach to delivery in BPO combines building and managing call and data center infrastructure and global manpower outsourcing and call center operations We help clients with experience 45 centric solutions that empower them in enhancing business efficiencies streamlining operations and reducing costs Through our GLOCAL delivery model we ensure that we bring the right local skill sets and global experience together to serve our customers better br We truly are a multi 45 cultural organization with employees from 10 nationalities in Africa growing persistently with diversity We have more than 99 local African employees with expertise and experience in leading edge business process outsourcing expertise and experience We have extensive experience and insights from consulting migrating and executing thousands of large and complex business functions and processes in a global delivery framework br br DEPARTMENT Human Resource REPORTS TO GM HR amp ER Africa br br Primary Responsibility br Human Resources Operations br Training and Development br Talent Acquisition br Payroll and Welfare Management br Employee Relations br br Performance Parameters br Hiring TAT br Statutory compliance Adherence br Accurately and timely up dation of Employee database br Adherence to roll out schedules and policies and processes br Employee SAT br br Role Responsibilities br Human Resources Operations br Ensuring maintenance of records of all people Joining Leaving amp Removing right up to their personal files br Issuing of appointment letter after proper verification about Company and location issuing of appointment letter is centralized br Expertise of offer and appointment letters issuing of termination letter and dealing with absconding cases br Administration of all Leave Record br Administration of Performance Appraisal system and its timely implementation br Administration of Provident Fund PF If applicable Employee Satisfaction Index ESI and Professional Tax etc across country br Dealing with any court case relating to PF ESI Professional Tax and employee matters across country br Ensuring accurate maintenance of attendance timely preparation of salaries and proper disbursement br Administration of Employee Helpline br br Talent Acquisition br Establishes a recruiting strategy by analyzing job descriptions and management feedback customizing processes as well as staying abreast of industry trends and local labor market conditions br Recruits interviews screens completes reference checks and makes hiring decisions in collaboration with local management at the Agent and Supervisor level May consult with hiring manager regarding potential candidates and assists them in their final decision at the Agent Supervisor level Finalizes offers in accordance with employment and compensation policies Processes appropriate paperwork br Identifies creative sources for recruiting qualified candidates through a variety of continually expanding means to include database internet newspaper advertising job fairs professional organizations community agencies and colleges Strategize with business unit to determine other possible sources br Works with hiring manager to customize and conduct Behavioral Based interviews br Acts as liaison between search firms and hiring managers br br Implement company HR policies and processes in the site br Drive the HR Objectives at the location level br Training and Development br Payroll and Welfare Management br Manage Employee Relations br Manage attrition within budgeted levels br Supports corporate teams in terms of data reporting and other day to day information br And any other duties that may be assigned from time to time br br Primary Internal Interactions br Operations Training IT Quality br br Primary External Interactions br Search Firms Training Institutions Government Labour Institutions br br Minimum Qualification br Graduate Post Graduate with at least 6 45 7 years of relevant experience in medium size Domestic International BPO of repute br br Minimum Experience br 3 7 years br br SKILLS br Client amp Customer Focus br Solid work experience with Customer Service Support or Sales as relevant br Proactively works with customers to establish rapport br Demonstrates knowledge and understanding of products and services available to the customer br br Working with Others br Supports colleagues by helping on customer contacts within area of expertise br Is punctual at all times recognising the importance of this to colleagues amp the smooth running of the team br Passes on useful information to team br br Developing Others br Encourages and helps others to improve performance in line with business goals br Gives on the job coaching and developmental support br br Confidence amp Communication br Communicates effectively amp comfortably in writing and verbally with internal amp external customers br Adapts communication style to the customer br Presents a professional friendly and caring image to the customer br br Performance Focus br Consistent in delivering customer standards and service levels despite repetition of task br Tracks results and achievements against plan br Maintains quality customer handling of calls despite difficult nature br br Leading Others br Excellent time management and organizational skills br Provides clear direction that others follow whilst being proactive enthusiastic motivated and flexible br Takes action to make individuals and a team more effective br Solving Problems br Ability and aptitude to recognise potential problems unfavourable trends and areas of weakness before they materially impact the operations and or create an unfavorable impression on the client br Evaluates alternative solutions to problems br br Change Focus br Responds positively to changing requirements or team changes br Accepts and adapts to the changing environment br br Influencing Others br Uses logic to persuade br Plans and tailors an influencing approach br br Technical Application br PC literate with a working knowledge of industry standard packages e g Microsoft Word amp Excel br Has a high level of company and product knowledge to ensure the customer is given full and correct information br Keeps up to date with product developments through self 45 study on internet etc br br OTHER br HOURS Must be flexible to meet the needs of the business in addition to working before and after team shift br

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