Duties and Responsibilities
Summary of key functions :
Implementation of ICT strategies and introduction / implementation of new technologies
Effective functioning of the Sub-office hardware and software packages.
Support to networks administration
Provision of web management services
Provision of administrative support
Facilitation of knowledge building and knowledge sharing
1. Ensures implementation of ICT strategies and introduction / implementation of new technologies, focusing on achievement of the following results :
Compliance with Country Office and corporate information management and technology standards, guidelines and procedures for the SUB-
OFFICE technology environment.
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
2. Ensures effective functioning of the SUB-OFFICE hardware and software packages, focusing on the achievement of the following results :
Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
3. Ensures efficient networks administration, focusing on achievement of the following results :
Monitoring of the network connection of the Sub-office on a daily basis to ensure a stable and responsive network environment.
Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-
site storage of backups.
Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
Networks administration support to other UN agencies in Maiduguri as required and preparation of bills for Sub-offices recovery of costs for the services provided.
4. Provides web management services, focusing on achievement of the following results :
Support to the maintenance of the SUB-OFFICE websites and Intranet.
Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
5. Provides administrative support, focusing on achievement of the following results :
Provision of advice on and assistance in procurement of new ICT equipment for the SUB-OFFICE and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Sub-office Administration and Procurement Teams.
Provision of ICT support to key onsite and offsite events.
6. Ensures facilitation of knowledge building and knowledge sharing in the SUB-OFFICE, focusing on achievement of the following results :
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Participation in the organization of training for the SUB-OFFICE staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.
Impact of Results The key results have an impact on the overall efficiency of the Sub-office including improved business results and client services.
Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
Functional Competencies : Building Strategic Partnerships
Level 1.1 : Maintaining information and databases
Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1 : Basic research and analysis
Researches best practices and poses new, more effective ways of doing things
Job Knowledge / Technical Expertise
Level 1.1 : Fundamental knowledge of processes, methods and procedures
Understands the main processes and methods of work regarding to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Identifies new and better approaches to work processes and incorporates same in own work
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1 : Presentation of information on best practices in organizational change
Demonstrates ability to identify problems and proposes solutions
Design and Implementation of Management Systems
Level 1.1 : Data gathering and implementation of management systems
Uses information / databases / other management systems
Level 1.1 : Maintains effective client relationships
Reports to internal and external clients in a timely and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Promoting Accountability and Results-Based Management
Level 1.1 : Gathering and disseminating information
Gathers and disseminates information on best practice in accountability and results-based management systems
Core Competencies :
Demonstrating / safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Acting as a team player and facilitating team work
Facilitating and enSub-officeuraging open Sub-officemmunication in the team, Sub-officemmunicating effectively
Creating synergies through self-Sub-officentrol
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management / sharing is the responsibility of each staff member.
Informed and transparent decision making
Required Skills and Experience
Education : Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco-
office Certification). University Degree in computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required.
If certification is not available at the time of recruitment, it should be obtained within 6 months. Experience : 6 years of relevant working experience, including network administration, management of hardware and software platforms, data management, knowledge of Windows-
based packages / applications. Language Requirements : Fluency in written and spoken English as well as fluency in spoken Hausa are required.
The ability to communicate effectively in Kanuri is and asset.