ICT Associate
Nigeria, Maiduguri
2d ago

Duties and Responsibilities

Summary of key functions :

  • Implementation of ICT strategies and introduction / implementation of new technologies
  • Effective functioning of the Sub-office hardware and software packages.
  • Support to networks administration
  • Provision of web management services
  • Provision of administrative support
  • Facilitation of knowledge building and knowledge sharing
  • 1. Ensures implementation of ICT strategies and introduction / implementation of new technologies, focusing on achievement of the following results :

  • Compliance with Country Office and corporate information management and technology standards, guidelines and procedures for the SUB-
  • OFFICE technology environment.

  • Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
  • Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
  • 2. Ensures effective functioning of the SUB-OFFICE hardware and software packages, focusing on the achievement of the following results :

  • Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  • Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
  • 3. Ensures efficient networks administration, focusing on achievement of the following results :

  • Monitoring of the network connection of the Sub-office on a daily basis to ensure a stable and responsive network environment.
  • Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
  • Response to user needs and questions regarding network access.
  • Maintenance of up-to-date parameters of information for the network clients and electronic mail.
  • Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-
  • site storage of backups.

  • Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
  • Networks administration support to other UN agencies in Maiduguri as required and preparation of bills for Sub-offices recovery of costs for the services provided.
  • 4. Provides web management services, focusing on achievement of the following results :

  • Support to the maintenance of the SUB-OFFICE websites and Intranet.
  • Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
  • 5. Provides administrative support, focusing on achievement of the following results :

  • Provision of advice on and assistance in procurement of new ICT equipment for the SUB-OFFICE and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
  • Maintenance of an up-to-date inventory of the software and hardware.
  • Maintenance of a library of ICT related reference materials
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Sub-office Administration and Procurement Teams.
  • Provision of ICT support to key onsite and offsite events.
  • 6. Ensures facilitation of knowledge building and knowledge sharing in the SUB-OFFICE, focusing on achievement of the following results :

  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
  • Participation in the organization of training for the SUB-OFFICE staff on ICT issues.
  • Maintenance of staff training profiles.
  • Synthesis of lessons learned and best practices in ICT.
  • Sound contributions to knowledge networks and communities of practice.
  • Impact of Results The key results have an impact on the overall efficiency of the Sub-office including improved business results and client services.

    Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.


    Functional Competencies : Building Strategic Partnerships

  • Level 1.1 : Maintaining information and databases
  • Analyzes general information and selects materials in support of partnership building initiatives
  • Promoting Organizational Learning and Knowledge Sharing

  • Level 1.1 : Basic research and analysis
  • Researches best practices and poses new, more effective ways of doing things
  • Job Knowledge / Technical Expertise

  • Level 1.1 : Fundamental knowledge of processes, methods and procedures
  • Understands the main processes and methods of work regarding to the position
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Identifies new and better approaches to work processes and incorporates same in own work
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrates good knowledge of information technology and applies it in work assignments
  • Promoting Organizational Change and Development

  • Level 1.1 : Presentation of information on best practices in organizational change
  • Demonstrates ability to identify problems and proposes solutions
  • Design and Implementation of Management Systems

  • Level 1.1 : Data gathering and implementation of management systems
  • Uses information / databases / other management systems
  • Client Orientation

  • Level 1.1 : Maintains effective client relationships
  • Reports to internal and external clients in a timely and appropriate fashion
  • Organizes and prioritizes work schedule to meet client needs and deadlines
  • Promoting Accountability and Results-Based Management

  • Level 1.1 : Gathering and disseminating information
  • Gathers and disseminates information on best practice in accountability and results-based management systems
  • Core Competencies :

  • Demonstrating / safeguarding ethics and integrity
  • Demonstrate corporate knowledge and sound judgment
  • Self-development, initiative-taking
  • Acting as a team player and facilitating team work
  • Facilitating and enSub-officeuraging open Sub-officemmunication in the team, Sub-officemmunicating effectively
  • Creating synergies through self-Sub-officentrol
  • Managing conflict
  • Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management / sharing is the responsibility of each staff member.
  • Informed and transparent decision making
  • Required Skills and Experience

    Education : Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco-

    office Certification). University Degree in computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required.

    If certification is not available at the time of recruitment, it should be obtained within 6 months. Experience : 6 years of relevant working experience, including network administration, management of hardware and software platforms, data management, knowledge of Windows-

    based packages / applications. Language Requirements : Fluency in written and spoken English as well as fluency in spoken Hausa are required.

    The ability to communicate effectively in Kanuri is and asset.

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