Hotel General Manager
Mathills Services Limited
lagos, NG
4d ago
source : Mrjobsnaija

Mathills Services Limited's job vacancy, Career and Recruitment

Job title : Hotel General Manager jobs in Lagos Job Location : Lagos Deadline : July 11, 2022

Quick Recommended Links

  • Jobs by Location
  • Job by industries
  • Key Responsibilities

    We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following :

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
  • demonstrates honesty / integrity; leads by example.

  • Ensures compliance with all Hotel policies, standards, and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Establishes challenging, realistic, and obtainable goals to guide operation and performance.
  • Education and Work Experience

  • Minimum of 5 years' experience in the hospitality industry with significant luxury and international experience, and at least 5 years' experience as Hotel General Manager.
  • Bachelor's Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
  • Other hospitality certifications are an added advantage.
  • Requirements :

  • Knowledgeable in hospitality standards.
  • Attention to details and procedures.
  • Ability to liaise and communicate with clients directly.
  • Familiar with hotelman software or any other hotel software
  • Excellent negotiation skills.
  • Excellent verbal and written communication skills
  • Excellent customer service with a client focus
  • Effective corporate leadership and team management
  • Proficiency in Microsoft office suites (Word, Excel, and Power point).
  • N100,000 Monthly.

  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Hotel General Manager in Lagos
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form