Operations Manager- Northeast, (Maiduguri based) Nigeria
Mercy Corps
Maiduguri, Borno
2d ago


Operations Manager : Northeast- Maiduguri, Nigeria

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong.

We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation.

With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.

As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

The Operations Manager provides general management and leadership for all program support functions at the field level including procurement, logistics, asset, warehousing, admin, property management and information technology.

The Operations Manager proactively and informatively communicates and coordinates the program support functions with Mercy Corps staff in state office in Maiduguri (Borno State) and other field locations (Damaturu) in Yobe state and Abuja country office (as and when required).

The Position

The Operations Manager is a key person within the country, who ensures the resources are planned and utilized towards effective program support.

The Operations Manager plays a key role in the field operations management of the country program under the guidance of the Operations Director.

As a member of the senior management team at the field level, the Operations Manager shares the overall responsibility for the direction and coordination of the Mercy Corps country operation activities under the direct supervision of the Operations Director.

Essential Responsibilities

Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse

Establish systems to ensure smooth flow of goods into the country through different channels

Identify different vendor categories in order to respond to the program needs

Act as a focal point for all internal and external coordination

Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.

Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; oversee all commodity storage and movements as needed.

Oversee facility management, including housing, office leases and warehouses; ensure that security standards are maintained at all premises.

Work closely with program management to facilitate program planning and upcoming procurement resources needs.

Work closely with program and finance teams to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.

Responsible for the management of all project procurement functions compliance and control as described in Mercy Corps FP3.

Supports the program team on timely provision of operations support at a higher level of standards.

Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments.

Provides management information for decision making as required.

Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting.

Represents Mercy Corps as required in coordination with country management. As a management team member, the Operations Manager will have certain representation at the discretion of the Operations Director.

The level of representation may vary depend on the country context (i.e., Local Logistics Cluster, NGO Working Groups, etc.)

Responsibilities of Operations Manager :

As a member of management, the Operations Manager is responsible for but not limited to key responsibilities of management oversight, development and implementation of policies and procedures and resource management.


Oversight, direction and advice on all aspects of Mercy Corps operations management, aiming at the achievement of the following results :

Successful contribution for implementation of country operations strategies and establishment of management guidelines.

Successful implementation of operational strategies and direct establishment of management achievements with operations.

Maintain regular control on operations budget and identify any exceptions or possible implications of under / overspending in a timely manner.

Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs.

Create learning opportunities and ensure access to available learning resources.


Implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures and with donor rules and regulations focusing on the achievement of the following results :

Full compliance of operations with Mercy Corps Global Procurement and Logistics policies, procedures, and processes.

Provide technical and managerial leadership in implementation of Procurement and Logistics in the Northeast program.

Ensure ongoing full compliance of Mercy Corps finance policies and procedure and others (i.e. Program Management Manual, National Staff Handbook and etc.).

Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.


Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results :

Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner to country management.

Responsible for provision of high quality and timely procurement and other program support.

Exercising management over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations.

Oversee provision of transport and travel support (international and domestic).

Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.


Develop the capacity of the team, deepen understanding of their roles and assist with career development.

Assist team members with information, tools and resources to improve performance & reach objectives.

Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.

Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

Hire, orient and lead team members as necessary.

Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.


Ensure compliance with security procedures and policies as determined by country leadership.

Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

Northeast Operations (Procurement, Logistics and Facilities & Office Management) staff


Reports Directly To : Operations Director

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.

We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

BA / BS degree in a relevant field.

Minimum of 3 years management experience in a corporate or an INGO sector, including experience in operational support.

Sound knowledge of administrative and logistics procedures is highly desired.

Proven supervisory ability and / or technical skills combined with leadership.

Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues in a diversified multi-cultural and multi-ethnic working environment.

Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules.

Strong ability to apply good judgment and decision making skills in difficult and complex working environments.

Demonstrated analytical and problem solving skills in handling management and coordination issues at country program level.

Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.

Excellent oral and written English skills required.

Ability to work effectively with an ethnically diverse team in a sensitive environment.

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