Practice Manager
U-Connect Human Resources Consulting
lagos, NG
2d ago
source : Mrjobsnaija

U-Connect Human Resources Consulting's job vacancy, Career and Recruitment

Job title : Practice Manager jobs in Lagos Job Location : Lagos Deadline : December 03, 2021

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  • Our client, Nigeria Ûªs first advanced paramedic (Emergency Medical Services) company is looking for passionate Provider Network Operations Manager to join its team.

    Job Location : Lagos, Contact Centre

    Person Specification :

  • Minimum Education : MBBS
  • Minimum Inherent Job Experience Required : Medical Contact Centre
  • Desirable Experience : 5 Years Operational Experience with 2 Years CC / Case Management experience
  • Competencies :

  • Strong clinical background with emphasis on problem- solving and analytical skills.
  • Strong knowledge of medical treatment protocols
  • Familiarity with ICD-9 and 10 codes
  • Knowledge of medical causations and relatedness
  • Communication verbal and written
  • Prioritize tasks and responsibilities
  • Planning / Organizing
  • Interpersonal skills
  • Business Acumen
  • Responsibilities

  • Case Management
  • Case management with all Clients
  • In-house telephonic medical case management and advice
  • Home visits to members
  • Maximize the use of our preferred physicians whenever possible.
  • Provide exceptional customer service through proactive communication with external customers and internal business partners.
  • Provide technical assistance and act as resource for claim handling staff.
  • Medical Leadership

  • Managing Chronic Diseases for and on behalf of members
  • Oversee all cases and referrals
  • Oversees transition, continuity, follow up of members
  • Overall management of all medical Operations, Clinical Governance and direct medical leadership within the region.
  • Ensure strict adherence to the medical ethics and standards as well as Health and safety subjects concerning the practice.
  • Oversee and maintain all CRI Ûªs Standard operating policies and procedures.
  • Ensure compliance with all statutory and obligatory medical requirements within scope of practice
  • Support all operational activities while providing assistance to ground medical staff at all times.
  • Maintain strict confidentiality in all dealings pertaining to the scope of practice
  • Arrange regular clinical meetings, share best practices and case review
  • Occupational Health

  • Co-ordinate all Occupational health activities within the practice
  • Ensures all medical staff carry out duties and responsibilities professionally with a full continuum of care.
  • Consult and attend to patients daily
  • Ensure medical staff certifications are up to date.
  • Maintain strict compliance with laid down HSE procedures
  • Liaise with the MRO on all circumstance relating to Substance abuse testing
  • Ensures proper documentation of all Occ health activities and generate weekly report for the head office
  • Arrange for medical staff to attend or administer all Occ health request on-site and offsite
  • Continually liaise with the Head of Industrial health on all Occ health issues.
  • Administration

  • Review performance measurement reports
  • Promote functional teamwork
  • Utilization Reviews
  • Statistics and reporting
  • Records management and case sheets
  • Develop, review and implement procedures to meet customer requirements
  • Prepare Utilization reports for Clients
  • Providing the Billings Department with accurate information for payments, Medical Insurance and Client Billings
  • Assisting with any other management tasks requested by Senior Management
  • Ensure all case notes and details regarding patients is captured on the EMR
  • Human Resources

    Continuous training, development and management of staff and performance manage staff


  • Deliver a service within budget and agreed performance
  • Cost containment and efficient utilization of resources
  • Monitor income and expenditure
  • Profitability of cases and the use of third parties / service providers
  • Risk identification and management
  • Product development and offering
  • Quality Assurance

  • Manage and improve the quality of services provided by contact centre, clinical staff, customer experience officers and home visits
  • Manage and improve the quality of third parties / service providers
  • Analyze, review and recommend on technical and operational software
  • Liaise with IT to ensure accurate databases are always maintained
  • Interested candidate should send their CVs to gts.recruitments with job title as the subject of the mail

  • Medical / Healthcare jobs in Nigeria *Medical / Healthcare jobs in Lagos *Practice Manager in Lagos
  • How to Apply for this Offer

    Interested candidate should send their CVs to gts.recruitments with job title as the subject of the mail

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