Onboarding & Training Specialist
Bolt
Lagos, Nigeria
1d ago

Bolt Business has big targets, the product is evolving, getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months.

To achieve that, we are looking for a Client Onboarding Specialise (COS) to join our exceptional, motivated and successful team.

The COS is one of the most important parts of our entire business and he / she will safeguard our growth by ensuring our customers have a first-class experience.

It's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company.

Your daily adventures will include :

Carrying customers through the on-boarding process (post-sales) and set the tone for the excellent service, they will receive

Being the main point of escalation for customers, their guardian within the Business

Spotting opportunities to help customers grow their business, improving revenue in the process

Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round

Ensuring that for every customer, we know what they love (and don't love) about Bolt Business

Helping to determine, design and develop new ways for our customers to get the most out of our platform

Ensuring smooth customer transitioning and training as our product develops

We are looking for :

BA / BS degree or equivalent experience including 2+ years of customer onboarding / success experience in SaaS, software, or applicable fields

Demonstrated coachability with a hunger to learn and succeed

You're commercially minded and driven by targets

You LOVE people; more precisely, you've both a passion for and experience in building relationships

You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time

You're unflappable; you can juggle everything, all at once and it doesn't get you down - you just keep on delivering

Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process

Sound business judgment, proven ability to influence others

Strong analytical skills using data visualisation tools like Looker and Google Sheets

Why you’ll love it here :

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!

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