Customer Service Executive
HRLeverage
Lagos, Nigeria
1d ago
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  • Customer Service Executive at HRLeverage

    November 11, 2020NGRJobsCustomer Service / Customer Care Jobs in Nigeria0

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  • Title : Customer Service Executive Location : Lagos HRLeverage

    HRLeverage Our client in the Beauty and Cosmetics Industry is looking to recruit suitable candidates to fill the position above

    Description

    Our client in the beauty and cosmetics industry is currently in need of a Customer Service Executive who will act as a liaison, provide product information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

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  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Requirements

  • Minimum of a bachelor’s degree in any other related field
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
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