Front Desk Officer
Apex Concept
Ikeja, NG
1d ago
source : Loadjobs

Job Description :

Job position : Front Desk Receptionist (female)Hospitality / Leisure / TravelLagosFull TimeDeadline : 3 weeks from now Job SummaryProvide efficient and exceptional service to guests, potential guests, vendor partners and team members on a daily basis.

  • Minimum Qualification : Degree* Experience Level : Mid level* Job location is Lagos mainland
  • Experience Length : 1 year* Must be at least 25years of ageJob Description· Provide a friendly, welcoming experience by greeting guests as the ey enter the hotel.
  • Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
  • Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.
  • Process all financial transactions with strict adherence to defined procedures.· Operate the hotel key control system while strictly following all key safety & security procedures.
  • Answer the hotel phone in a manner which provides a genuine experience to every caller. Listen, identify and resolve the caller’s need(s).
  • Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained.

  • Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details.
  • Provide guests with clear directions and recommendations for local points of interest including shopping and local attractions.
  • Ensure guests are aware of available hotel services.Salary offered : will be communicated after successfully selectionApply to hrm.

    apexconcept gmail.com with job position applying for as subject of mail.

    Requirements : Minimum degree of OND

    Minimum degree of OND

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