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Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.
Analyze customer requirements accurately to capture customer’s Critical-To-Quality (CTQ) requirementsTranslate customer requirements into System configurationImplementation Design
Partner API / Integration Support :
Provision of support to Developers, Merchants, Banks and Aggregators integrating to Interswitch Products and Services.Perform Interface Testing for all 3rd Party Integrations to the Interswitch Platforms.
ensure that APIs and Integration documentation are clear, easy to understand and up to date.Provide sample codes and libraries to ease the Integration Experience
Interface and User Acceptance Testing :
Conduct User Acceptance Testing and other Functional testingCarry out Proof of concept (POCs) based on Business NeedsCreates and maintains up to date Test scripts for new and existing API services.
Operationalize new APIs successfully on ProductionConfiguring, customizing and translating customers’ requirements to documented specificationsCreate Implementation Guides and Operational Manuals for Implemented solutions
Go-Live Support :
Provide support for all Customer Onboarding efforts.Performs Early Life Support on Implemented Services and ProductTraining where required
Supporting Functions :
Manage Sandbox environments with minimal downtime.Technical Sales support to Sales team where required
J ob Purpose
To provide support for the growth of the Retail Banking business in Interswitch by building new products in the space to deepen the Financial market in country of coverage.
Responsible for the market expansion and product development initiation for all opportunities covering products in portfolio.
Responsible for improvement / transformational plans of product in portfolioWorking closely with Product management, marketing, project, support and sales teams to ensure product revenue and customer satisfaction goals are met.
Business Development :
Analyze the current and past budgets, expenses, sales, revenues and product deficiencies to provide recommendations for business growth and problem resolution.
Research the market for identifying new business opportunities.Explain prospective clients about the advantages of the products or services offered and follow up with them to close the business deals.
Respond to the client queries regarding the products in a timely fashion.Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
Develop strong customer relationships to generate high volume of prospective clients.Manage customer calls and appointments effectively for new opportunities.
Participate in industry forums, client discussions, and conferences as a representative of the organization.Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
Communicating customer requirements to colleagues internally and work with them to ensure that products are delivered according to customer requirements and in line with agreed terms
Account Management :
Handling all customer or partner enquiries in the country of coverage.Providing customer-focused sales and account management activities for designated customers and productsBuilding relationships that are of value with the customers.
Receiving feedback from customers for improvement of products and services in their country of coverage.Post-sales engagement : visiting customers to discuss on how to improve services.
Market Research and Competitor Analysis :
Performs market research and analysis to monitor the local environment for the emergence of new market segments.Providing feedback from customers and market feedback to meet market demands and generate product development ideas.
Keeping abreast of trends and developments in the Financial markets, products practices and operations.Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.
Key Decisions to escalate to supervisor :
Exceeding outlined sales marginGiving solution out for freeTransaction fee reduction for customerAcceptance of proposition to be accepted in MOU / agreements / NDAProject timeline delays / rollout issues / development issuesChanging project priority
Operational / Admin Responsibilities :
Preparing and submitting periodic reports on sales activities and initiatives : - Customer engagement reports, Sales reports (lead generation, actual vs.
targets etc, Customer profitability and product revenue reports. Using sales platforms to evaluate leads and track sales / revenue growth.
Method of Application
Use the link(s) below to apply on company website.
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