Branch Service Associate (Transaction Officer / Customer Service Role)
Workforce Group
Lagos
5d ago
source : BetaJob

Slots : 3 Openings

Location : Apapa, Lagos Island, Ikeja - Lagos

Employment Type : Full-time

Responsibilities

Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods

Anticipate customer needs by studying services, products, and proper customer processes and procedures

Record all customer and end-user calls in order to improve service and products provided by the company

Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur

Understand how to use the company knowledge base to prepare for each customer interaction while taking

detailed notes

Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements

B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field

Outstanding interpersonal and communication skills

Customer service oriented with exceptional sales skills

28 years and below.

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