Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives.
Build sustainable relationships and engage customers by taking the extra mile Education
All applicants should have a minimum of OND. Professional certification is an added advantage.
MODE OF APPLICATION
Urgent recruitment must be willing to resume duty immediately. Only qualified applicants will be contacted.
Note : We are a recruiting agency and the vacancy advertised is needed to fill up immediately. Applicants must have at least 1 year of experience in this specialization.
Qualification requirements :
Less than 1 year in Customer Service Jobs Experience and skills
Diligence, dedication and creativity.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
GLOBETRA is a human resource consulting firm founded to maximize HR potential of its existing and potential clients. This we provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.