Creatd is seeking a Senior Client Relations Associate to join the strategic agency team in a full-time role. The ideal candidate for this position is a self-starter with keen interpersonal skills and a genuine passion for client satisfaction.
This role is responsible for planning, developing and managing clients' digital strategy and campaign execution. This individual will maintain frequent, strategic communication with our existing accounts, manage new client relationships, and develop / grow a prospective client pipeline.
The position requires a strong understanding of e-commerce marketplaces (Amazon), store platforms (Shopify), content marketing, SEO strategies, social media marketing, pay-per-click advertising, and how these elements align to form a brand’s cohesive digital marketing strategy.
In addition, they are responsible for building and managing relationships with existing and potential clients.
Present and sell company services to new and existing customers
Guide new clients with overall marketing strategies
Report to clients targeted KPIs and other goals with their marketing
Devise an overarching plan involving their email marketing, social media, paid advertising, and more.
Reach agreed upon sales targets by the deadline
Resolve client inquiries and complaints
Set follow-up appointments to keep clients aware of the latest developments
Create sales and marketing material to present to clients
Self-motivated, entrepreneur mentality
Learns quickly and is open-minded, enthusiastic, and adaptable
High levels of integrity, autonomy, and self-motivation
Demonstrated ability to directly meet and / or exceed sales and activity targets
CRM proficiency and dedication to the documentation of tasks and daily activities
Attention to detail and ability to effectively multi-task in a deadline driven atmosphere.
Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals
Clearly and effectively articulates thoughts and ideas in team settings
Shows a willingness to learn and take on new tasks
Exhibits creativity, flexibility, and growth potential
Strong interpersonal and communication skills
Finesse delicate client relationships
Proficiency at expectation management
Strong but non-aggressive leadership style
Strong organizational skills
Minimum 1-2 years experience in digital marketing
Minimum 1-2 years relevant work experience in a client-facing role, preferably in one of the following scenarios :
eCommerce channel management at a manufacturer or retailer
Digital performance marketer supporting an eCommerce sales team
Account management in a digital marketing or performance marketing agency supporting brands selling via Amazon Seller / Vendor Central
Familiarity with CRM platforms, survey products, inbound and outbound marketing platforms, billing programs, marketing / webinar tools, research services
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail-oriented
Bachelor’s degree in marketing or a related field preferred
Creatd, Inc. (Nasdaq : CRTD), empowers creators and brands through technology and data-driven innovation. Leveraging Vocal and our complementary digital businesses, including Vocal for Brands and Seller’s Choice, the Creatd team works to provide benefits throughout the creative ecosystem.
Since launching in 2016, Vocal has become home to over 100,000 creators around the world, who use the platform to express their creativity and share stories that matter.
Learn more at https : / / creatd.com /
Job Type : Full-time