VIP Associates at Wakanow com
Lagos, Lagos, ng
3d ago
source : Ecadoo

Details The VIP Associate will be the driving engine for Wakanow product sales to the company rsquo s high net worth customer category You will be responsible for identifying acquiring and ensuring overall customer satisfaction by providing customised travel packages and personalised services to meet the customers rsquo needs Our VIP Client category includes but not limited to business executives politicians expatriates senior government officials celebrities etc Responsibilities Ensure the identification and conversion of VIP rsquo s within and outside the country into clients of the organisation Plan and sell flights accommodations transportations insurance and other travel services to VIP clients nbsp To facilitate direct pro active retention activities for active or dormant VIP customer thus increasing Company revenues and VIP customers satisfaction levels Collaborate with clients to determine their needs and advise them on appropriate destination modes of transportations travel dates costs and accommodations Maintain excellent relationship with VIP clients in conjunction with the Client Management team to keep the organisation s clients satisfied and loyal Provide personalised customer service in a manner that goes beyond what is expected when required Keep self aware and updated with the competitors rsquo performance strategy and new product launches Ensure the Fulfilment of all travel service requests for all Wakanow VIP clients Maintain excellent relationships with High Net Individual sales account management with a joint goal to keep our clients satisfied and loyal for future services Show confidence in up selling and liaising with VIP clients Experience and Qualification Bachelors rsquo degree or minimum relevant degree Master rsquo s degree in a relevant field is an added advantage 7 years rsquo experience in VIP Client Management and Sales Skills Excellent interpersonal skills Excellent knowledge of the travel and hospitality industry Exceptional communication ndash English Exceptional selling skills Assertive amp Diplomatic Multi Tasking abilities An analytical approach to problem solving Presentable Wide network of VIPs

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