Call Center/Customer Experience Officer
Ekesons Bros Nig. Ltd
lagos, NG
3d ago
source : Mrjobsnaija

Ekesons Bros Nig. Ltd's job vacancy, Career and Recruitment

Job title : Call Center / Customer Experience Officer jobs in Lagos Job Location : Lagos Deadline : September 11, 2022

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  • We are foremost transport company in Nigeria. In order to maintain leadership position within the top 3 we are changing our customer experience culture in order to give our esteemed customers a unique world class customer service experience.

    We now require the services of an innovative and smart CALL CENTER / CUSTOMER EXPERIENCE OFFICER.

    Our preferred candidate should be able to

  • Provide evidence of 2 / 3 years cognate experience in similar role
  • Work proficiently on a customer-centric strategy that encompasses all our service offerings
  • Design and create wordings, artworks, video presentations, animation that could sell the company's services in an acceptable manner.
  • Ability to interact and relate with customers in a professional manner in our call / customer experience center.
  • Ability to handle multiple and frequent calls.
  • Ability to relate with irate customers on the phone and in person.
  • Generate initiatives that would increase customers experience with our transport brand.
  • Design a sustainable customer service retinue.
  • ACADEMIC QUALIFICATION :

  • The ideal candidate must have a minimum of BSc or HND in Business Administration, Management, Mass communication or related field
  • Professional Certification in Customer Relationship Management will be an added advantage
  • Salary : Attractive and commensurate with experience and value offering.

  • jobs in Nigeria
  • jobs in Lagos *Call Center / Customer Experience Officer in Lagos
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