Ekesons Bros Nig. Ltd's job vacancy, Career and Recruitment
Job title : Call Center / Customer Experience Officer jobs in Lagos Job Location : Lagos Deadline : September 11, 2022
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We are foremost transport company in Nigeria. In order to maintain leadership position within the top 3 we are changing our customer experience culture in order to give our esteemed customers a unique world class customer service experience.
We now require the services of an innovative and smart CALL CENTER / CUSTOMER EXPERIENCE OFFICER.
Our preferred candidate should be able to
Provide evidence of 2 / 3 years cognate experience in similar role
Work proficiently on a customer-centric strategy that encompasses all our service offerings
Design and create wordings, artworks, video presentations, animation that could sell the company's services in an acceptable manner.
Ability to interact and relate with customers in a professional manner in our call / customer experience center.
Ability to handle multiple and frequent calls.
Ability to relate with irate customers on the phone and in person.
Generate initiatives that would increase customers experience with our transport brand.
Design a sustainable customer service retinue.
ACADEMIC QUALIFICATION :
The ideal candidate must have a minimum of BSc or HND in Business Administration, Management, Mass communication or related field
Professional Certification in Customer Relationship Management will be an added advantage
Salary : Attractive and commensurate with experience and value offering.
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jobs in Lagos *Call Center / Customer Experience Officer in Lagos 
