CUSTOMER SERVICE REPRESENTATIVE
PHYATEX INTERNATIONAL
Lagos, Lagos
5h ago
source : Shazzy Jobs

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative.

They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • RESPONSIBILITIES Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools Meet personal / customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers REQUIREMENTS Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree;
  • WAEC result with minimum of five credits in one sitting Live in Ikeja or its it's environs HOW TO APPLY Interested and qualified candidates should forward their applications to careers phyatexintl.

    com.ng with the job title listed as the subject of the email.

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