Product Manager
CITIBANK
Lagos, Lagos, ng
6d ago
source : Ecadoo

Ref Id 18040619 Job Category Product Management Schedule Full time Shift Day Job Employee Status Regular Travel No Job Purpose Marketing of Trade products to customers Work with business segment to develop solution to issues identified by customers in the relevant business segments Refine existing products and develop new ones that meet the needs of customers based on RM customers and competitive intelligence Grow Trade products and relevant business segment market share Monitor product performance and address issues affecting sales as highlighted by customers or Relationship Managers Pro active management of internal credit and pricing issues lines and X border etc Key Responsibilities Prepare product plans yearly for review by Trade Head Conduct annual review of product programs Prepare regular reports which will serve as indicators to management of product performance based on established goals Some of these reports are Monthly Volumes Wallet sizing report Product grid Pipeline of new deals etc Carry out market intelligence about the competition and ensure that we adopt best practices Liaise constantly with Trade Operations to ensure understanding of the product by Trade Operations staff and ensure efficient delivery to customers Conduct business reviews with marketing units and meet with operations and technology on a regular basis Liaise with the regulators Central Bank of Nigeria Customs Inspection Agents etc to ensure that regulatory constraints relating to products are quickly resolved Conduct regular training and education sessions for Relationship Managers and O and T Maintain close relationship with Risk Management Business Segments O and T and Finance to ensure all the objectives of the products are clearly understood Business Relationships Internal Trade Product Head Regular Product and Business updates Product program reviews internal approval Customer calls Trade Operations Procedure reviews Implementation and Product Delivery Relationship Managers Customer calls product issues and resolutions feedback from customers TTS Head Group Head Interfaces on a need basis regarding product development regular updates on product management and business reviews SCOO Internal Approvals Product Program approvals Process and Issue resolutions Country Risk Manager Product Program approvals Product credit issues and process Financial Controller Management and Tracking of Product Revenues CCO Sub Sahara Africa Cluster Head Internal approvals etc External Customers Product Marketing Acquisitions Deal booking Query Update Central Bank of Nigeria Product Clarification and opinion on product structures Approvals relating to line and exceptional processing CEEMEA Trade London Product Structuring Marketing Interface etc Requirements Qualifications amp Experience Bachelor s Degree Master s Degree or Professional Qualification Minimum 7 years rsquo experience Thinking complexity Quality of people Regulatory framework Competition Un even playing field Maintaining a compliant culture when competition is less compliant Credit issues Limited cross border Limited unconfirmed LC limit Pricing Bureaucracy Cumbersome processes Challenge to ldquo established routine process rdquo instead of business as usual Competencies Excellent communication skills written and verbal Innovative and creative strategic thinker High energy enthusiasm self starter Self motivated Strong team player Good financial analysis Interpretation skills Valuing Diversity Demonstrates an appreciation of a diverse workforce Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

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