Dispatch Supervisor - WAVE
West Africa Vocational Education
Lagos
6d ago
source : BetaJob

Responsibilities

  • Will effectively manage 42 delivery agents, including training, policy, and procedure enforcement.
  • Effectively implement best practices for delivery agents to help streamline operations.
  • Track failed delivery by calling the customer to confirm if indeed they canceled the order
  • Supervise daily operations and ensure delivery agents provide the highest quality service according to the policies and procedures.
  • Respond to delivery agent's inquiries appropriately and promptly.
  • Supervise all 42 delivery agents to make sure all deliveries are made on time and effectively
  • Requirements

  • Interested candidates should possess a Degree with 1-5 years work experience.
  • Candidate should have some sort of leadership experience
  • Candidate should have with a courier service in the past
  • The role is virtual but work hours / days are Monday to Saturday 8 AM - 6 PM
  • Problem solving and critical thinking are the required soft skill
  • Monthly Salary

    NGN35,000 - NGN50,000.

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