Field Support Engineer
Byteworks
Bauchi, Bauchi, Nigeria
6d ago

Job role : Field Support Engineer

We are looking for an experienced Engineer to provide on-site support for client networks with sound knowledge of network hardware and software, networking, configuration processes.

Responsibilities :

  • Actively participate with Clients in devising solutions to improve services..
  • Looking into product installations and activities related to maintenance activities.
  • Assisting customers in initial deployment trouble shooting and debugging of new hardware and software
  • Assisting in educating Clients about product operation and maintenance procedures
  • Provide service report in a timely manner
  • Efficiently reduce network connectivity issues.
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Offering technical support to customers.
  • Requirements :

  • Educational background, preferably in the fields of Computer Engineering, or Information Technology or related fields.
  • Technical background, with understanding or hands-on experience in networking, hardware & software technologies
  • Excellent client-facing and internal communication skills, written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office.
  • Employment type : Contract

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