Job role : Field Support Engineer
We are looking for an experienced Engineer to provide on-site support for client networks with sound knowledge of network hardware and software, networking, configuration processes.
Actively participate with Clients in devising solutions to improve services..
Looking into product installations and activities related to maintenance activities.
Assisting customers in initial deployment trouble shooting and debugging of new hardware and software
Assisting in educating Clients about product operation and maintenance procedures
Provide service report in a timely manner
Efficiently reduce network connectivity issues.
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Offering technical support to customers.
Educational background, preferably in the fields of Computer Engineering, or Information Technology or related fields.
Technical background, with understanding or hands-on experience in networking, hardware & software technologies
Excellent client-facing and internal communication skills, written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office.
Employment type : Contract