Ref No : HOT07A3S
Location : Abuja, Federal Capital Territory, Nigeria
Directs and administers sales of beverages in restaurants, lounge and banquets.
What will I be doing?
Hire, train, supervise, direct, coach, counsel, and evaluate staff in all beverage operations in the Hotel.
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Assign and instruct Beverage staff in details of work.
Observe performance and encourage improvement where necessary.
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situation and / or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees.
Interact with sales department personnel and restaurant staff as needed for guest service purposes.
Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions.
Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
Develop and implement basic operating standards for Beverage service in compliance with federal, state, local and Hilton's own practices.
e.g. Employee Alcohol Awareness Training and Compliance)
Maximize restaurant department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancement measures.
Maintain established inventory by ordering all liquor and supplies in accordance with business needs.
What are we looking for?
Minimum of BSC and HND certificate. Additional Qualification is an added advantage
Minimum of 5 years working experience as an Assistant Head Waiter or Head Waiter and 3 years Assistant outlet manager.
Experience of managing large teams.
Experience and knowledge with large functions.
Good communication skills, leadership and Anticipation skills
Record of Good Conduct
Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point and serve as Outlet Manager.
Excellent grooming and Hotel / brand product knowledge.
Should fully meet expectation in your PDR.
You are required to attach your CV and Application letter.