Customer Service Agent
Strategic Outsourcing Limited
Lagos, Nigeria
4d ago
source : Fuzu

We are looking for talented people with a passion for quality customer experience to join our team for an exciting tenured journey.

As a CS Agent, Handle customer complaints and provide alternatives and / or solutions to ensure the resolution of complaints

Follow communication procedures, guidelines, and policies.

Manage a large number of incoming calls.

Make verification calls.

Generate sales lead.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods / tools.

Meet customer service team sales targets and calls handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customers' interactions, process customer accounts, and file documents.

Take the extra mile to engage customers.

Qualification & Experience

Minimum of SSCE certificate

Fluent in oral and written English

Excellent communication skills

Typing speed

interpersonal skills, and

overall knowledge of customer service

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