Service Back-Office Contractor
Roche
lagos, NG
1d ago
source : Mrjobsnaija

Roche's job vacancy, Career and Recruitment

Job title : Service Back-Office Contractor jobs in Lagos Job Location : Lagos Deadline : July 04, 2022

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  • The Position

  • Roche Lagos is seeking a Service Back-Office Contractor to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data.
  • There will be emphasis on maintaining asset databases and generating actionable reports from time to time.
  • Key Responsibilities

    Instrument Life Cycle Management :

  • Track and record the location and status of instruments and assets at all times
  • Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management
  • Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.
  • Service Team Accountability :

  • Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.
  • Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.
  • Information & Data Management :

  • Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.
  • Update existing instrument database to reflect current realities of the install base.
  • Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.
  • SHE & Compliance :

  • Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.
  • Participate and complete all assigned SHE training.
  • Maintain confidentiality at all times regarding instrument and customer information.
  • Requirements

    Qualifications & Experience :

  • Degree in Business Administration and other related discipline
  • Two years of experience in SAP / CRM especially Salesforce
  • Experience providing back office support to in-field colleagues will be a plus
  • Skills & Abilities :

  • Resource management
  • Customer services and care
  • Accuracy and attention to detail
  • Action orientation
  • Communication (verbal and written)
  • Planning, organising and prioritising
  • Self-management and maturity
  • Situational responsiveness
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Service Back-Office Contractor in Lagos
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