Onboarding Officer
Ibadan, Oyo & Abeokuta, Ogun State, NG
2d ago

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.

As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.

Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.

We Empower Entrepreneurs by providing the means needed to move and improve lives.

Our business is growing rapidly, we are currently based in Kenya, Uganda, Nigeria, Sierra Leone and Tanzania, with over 2000 employees globally. To support our rapidly growing operations in Western Africa, we are looking for an enthusiastic Onaboarding Officer. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!

As an Onboarding Officer you will be responsible for supporting operations in the company within the framework and policies of the IT department as well as the vision and values of Watu.

A successful Onboarding Officer is expected to adapt to the fast-paced culture of the company and serve the needs of business within the technical and SW scopes.

Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Onboarding Officer is engaged with the community they serve and committed equally to our customer’s and company’s goals.

Job Overview

The Onboarding Officer is responsible for the process of turning prospective clients who walk in through the door, to clients who leave with a properly completed loan and fully registered motorbike, as quickly and accurately as possible.

Task and Responsibilities

  • Providing the highest level of customer service to clients and prospective clients.
  • Welcoming and making clients feel comfortable.
  • Gathering client documents and entering all data into the system.
  • Scanning all documents and uploading to the system.
  • Processing and scanning all vehicle documents.
  • Getting necessary signatures on all client documents.
  • Creating a digital and physical file for clients with all the necessary documents required in the correct order.
  • Training junior onboarding officers and other onboarding officers
  • Reporting all company related expenses (transport, installation related expenses) in accurate manner.
  • Carrying out other tasks as requested by the company management.


Bachelor level degree in communications, marketing, customer relations or any other related field.

Skills and Experience

  • 2+ years of experience in similar role
  • Exceptional organization and planning skills, ability to manage and follow work plans
  • Highly developed interpersonal, communication, able to negotiate, influence, give effective feedback, be a team player.
  • Able to manage stress effectively, juggle competing priorities, balance various departments and team needs
  • Experience in supervising a team

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