Microsoft is Recruiting For Customer Engineer (Student & Recent Graduate) – Technical Consulting & Client Success
Microsoft
Lagos, NG
6d ago
source : Mrjobsnaija

Job Description

  • Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
  • CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.

  • The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.
  • Customer Engineer services can be delivered either remotely or on-premises.
  • Responsibilities

  • Customer Engineers participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
  • The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
  • CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
  • The CE identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  • General Qualifications

  • Pursuing or within one year of graduation from a full time Bachelor’s or Master’s degree
  • Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
  • First practical experiences or internships in IT technology related fields
  • Combining business acumen with technological experience
  • Well developed communication, presentation as well as analytical and problem-solving skills
  • Negotiation, customer service, and interpersonal skills
  • Passion for technology
  • Fluency in English and local language is required
  • Full work authorization is required.
  • We are looking for candidates that have the following qualities :

  • Team Player : driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers’ satisfaction while operating in a highly-collaborative and global organization.
  • Growth Mindset : your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity.
  • Ultimately, you’re open to the ideas of others, where the success of others does not diminish your own.

    Closeby ReklamStore

  • Customer Obsessed : you learn about your customers and their businesses with a beginner’s mind and then bring solutions that meet their needs.
  • Diverse & Inclusive : You don’t just value differences, you seek them out and invite them in.
  • Benefits and Perks

    Benefits / perks listed may vary depending on the nature of your employment with Microsoft and the country where you work :

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form