Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.
The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.
Customer Engineer services can be delivered either remotely or on-premises.
Customer Engineers participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
The CE identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Pursuing or within one year of graduation from a full time Bachelor’s or Master’s degree
Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
First practical experiences or internships in IT technology related fields
Combining business acumen with technological experience
Well developed communication, presentation as well as analytical and problem-solving skills
Negotiation, customer service, and interpersonal skills
Passion for technology
Fluency in English and local language is required
Full work authorization is required.
We are looking for candidates that have the following qualities :
Team Player : driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers’ satisfaction while operating in a highly-collaborative and global organization.
Growth Mindset : your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity.
Ultimately, you’re open to the ideas of others, where the success of others does not diminish your own.
Customer Obsessed : you learn about your customers and their businesses with a beginner’s mind and then bring solutions that meet their needs.
Diverse & Inclusive : You don’t just value differences, you seek them out and invite them in.
Benefits and Perks
Benefits / perks listed may vary depending on the nature of your employment with Microsoft and the country where you work :
Industry leading healthcare
Savings and investments
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away.