Customer Service Representative
N.C.
Lagos
5d ago
source : NigeriaJob.com

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Position : Customer Service Representative

We are looking for Customer Service Representatives.

Duties :

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Take customers’ orders via phone and internets
  • Engage customers in order to resolve their issues and complaints
  • Bill customers for items requested
  • Forward customers’ orders to the appropriate kitchen location for processing and obtain evidence / confirmation of receipt from the kitchen.
  • Following call Centre scripts when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our Call Centre database in a comprehensible way
  • Meet personal / team qualitative and quantitative targets
  • Required profile for job ad : Customer Service Representative

  • Bachelor degree of Science
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