Business Services Partner
Talentsquare
Yaba, LA, ng
1d ago

About the Company

Talentsquare is a talent solutions provider, driving innovation and delivering exceptional service to our clients through our talent solutions plugand play approach, we strive to solve all our clients’ talent challenges through proactive recruitment process outsourcing, contingent workforce solutions, talent consulting, and executive search offerings.

About the role

The Business Services Partner is a newly created role, that will serve as the Services leader to our clients.

This position has a high level of responsibility and visibility within customer success and is seen as critical to write the next chapter of services.

The Business Services Partner owns the services P&L at the account level and has full accountability for all stages of the customer satisfaction journey, across services sales, transformation delivery and success.

You will oversee all sales activities and develops relationships with current and potential clients and will be responsible for managing accounts, ensuring clients are satisfied, and generating new sales opportunities.

The role requires a highly motivated, professional with an enterprising mindset and strong business acumen who can cultivate relationships with the c-suite and partners, navigate comfortably across sales and delivery teams, and would like to play a central role in delivering our strategy.

The role will work hand in hand with talent advisory team to orchestrate resources to make the client strategy and fulfillment of services come to life.

Responsibilities :

  • Managing accounts for long-term success.
  • Preparing proposals and closing potential businesses.
  • Establishing good rapport with clients.
  • Developing new sales opportunities.
  • Collaborating with team members and in-house consultants to ensure fulfillment and client satisfaction.
  • Preparing reports on client(s) managed and transactions.
  • Tracking account targets.
  • Monitoring KPIs and revenue target on business portfolio.
  • Requirements

    Key to your success as Business Services Partner will be :

    Account and Stakeholder Management : Ability to work with the client and focus on client success, transformational outcomes, driving client satisfaction and service delivery including fulfillment , satisfaction and renewals.

    Desire to drive the relationship at C-level in tight collaboration and synergy with Talentsquare

    Sales : Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing.

    Focus on expanding and driving profitable revenue growth across all lines of business.

    Delivery : Accountable for planning and delivery of all business outcomes, including scope and solutions within contractual obligations, quality criteria, on time and budget / margin requirements.

    Initiatives : Inspire businesses, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes.

    Soft Skills

    Strong communication skills, able to effectively communicate in every environment, including informing and presenting to CxO level.

    Influencing others with empathy : able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy.

    Collaborating with virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills to balance client deliverables whilst executing on Talentsquares business growth strategy

    Requirements

    Key to your success as Business Services Partner will be : Account and Stakeholder Management : Ability to work with the client and focus on client success, transformational outcomes, driving client satisfaction and service delivery including fulfillment , satisfaction and renewals.

    Desire to drive the relationship at C-level in tight collaboration and synergy with Talentsquare Sales : Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing.

    Focus on expanding and driving profitable revenue growth across all lines of business. Delivery : Accountable for planning and delivery of all business outcomes, including scope and solutions within contractual obligations, quality criteria, on time and budget / margin requirements.

    Initiatives : Inspire businesses, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes.

  • Soft Skills Strong communication skills, able to effectively communicate in every environment, including informing and presenting to CxO level.
  • Influencing others with empathy : able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy.

    Collaborating with virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills to balance client deliverables whilst executing on Talentsquare's business growth strategy

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