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PropertyPro.ng’s Career and Recruitment Offer
Job title : Customer Service Officer
Deadline : 6-Jun-21
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The Customer Service Officer will answer incoming calls from customers who want to make and respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
The customer service officer will be always attend to consumers interested in the products the company offers and will be responsible for assisting them in completing their transaction online and over the phone or passing relevant information to the sales team.
The Customer Service Officer will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Main Duties / Responsibilities
Answer incoming calls.
Work on assigned calls generated from the company’s lead.
Manage and resolve customer complaints
Get payment information from customers and pass on to supervisor for necessary action
Identify and escalate issues to supervisor
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls
Follow up customer / sales team calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Qualification and Skills
University degree / HND
2 5years of experience in a Customer Service environment
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Knowledge of sales techniques
Knowing how to adapt your sales pitch according to the customer’s profile and reactions