Front Desk / Customer Service Executive
Kanokdam Nigeria Limited
Lagos, Nigeria
6d ago
source : Fuzu

Kanokdam Nigeria Limited is a company with core competencies in Mechanical and Electrical Engineering Works. Our goal is to provide reliable power generation and electrical solutions services you can rely upon for your residential estates and business facility.

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our clients feel comfortable and satisfied while in our office and online.

Front Desk Representative requirements and qualifications

  • 1 year of experience as Front Desk Representative or similar role
  • Hands on experience with office machines (for example printer etc.)
  • In-depth knowledge of office management and bookkeeping
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Social media savviness
  • Sense of ownership and pride in your performance and its impact on company‚Äôs success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-oriented mindset
  • OND / HND / NYSC
  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Manage clients queries and questions on social media platforms
  • Prepare and manage outgoing mail
  • Check, sort and forward emails
  • Monitor office supplies
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
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