Business Process Analyst
Primera MFBank Limited
Lagos, Nigeria
2d ago
source : Fuzu

General Roles

  • To manage the improvement / radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.
  • To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational / people change, development, training) processes and / or information technology.
  • To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera
  • Qualifications

  • Minimum of 2nd class lower in First Degree (MBA, M.Sc, MA, ML and / or Professional Qualifications is compulsory)
  • 4 - 6 years working experience.
  • General banking experience especially in operations, marketing or support service units.
  • Strategic :

  • Work with management to identify business needs, challenges and opportunities.
  • Recommend new techniques and technologies to achieve business goals.
  • Determine business roadmap and provide support in future business planning.
  • Evaluate existing business processes and recommend improvements.
  • Analyze business needs and develop strategies to meet these needs.
  • Develop action plans to overcome business challenges.
  • Recommend business improvements based on market and competitive trends.
  • Perform business analysis and reporting for assigned projects.
  • Build positive and trustful working relationships with internal / external customers.
  • Maintain clear and complete knowledge on business operations and procedures.
  • Drive execution of strategic process improvement initiatives.
  • Continuous Process Improvement :

  • Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.
  • Facilitate the process discovery walkthroughs and process redesign sessions with stakeholders.
  • Review as-is’ processes and to-be’ processes and analyze both to identify most impactful changes
  • Document organizational & process requirements, workflows etc. and communicate them to stakeholders.
  • Ensure proposed changes / solutions effectively handle the current pain points (root cause focused)
  • Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution / customization development
  • Model envisioned scenarios for substandard processes / improvement opportunities and facilitate approval for changes
  • Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)
  • Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams
  • Accountability :

  • Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.
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