Business Process Analyst

Primera MFBank Limited

Lagos, Nigeria

2d ago

source : Fuzu

General Roles

To manage the improvement / radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.

To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational / people change, development, training) processes and / or information technology.

To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera

Qualifications

Minimum of 2nd class lower in First Degree (MBA, M.Sc, MA, ML and / or Professional Qualifications is compulsory)

4 - 6 years working experience.

General banking experience especially in operations, marketing or support service units.

Strategic :

Work with management to identify business needs, challenges and opportunities.

Recommend new techniques and technologies to achieve business goals.

Determine business roadmap and provide support in future business planning.

Evaluate existing business processes and recommend improvements.

Analyze business needs and develop strategies to meet these needs.

Develop action plans to overcome business challenges.

Recommend business improvements based on market and competitive trends.

Perform business analysis and reporting for assigned projects.

Build positive and trustful working relationships with internal / external customers.

Maintain clear and complete knowledge on business operations and procedures.

Drive execution of strategic process improvement initiatives.

Continuous Process Improvement :

Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.

Facilitate the process discovery walkthroughs and process redesign sessions with stakeholders.

Review as-is’ processes and to-be’ processes and analyze both to identify most impactful changes

Document organizational & process requirements, workflows etc. and communicate them to stakeholders.

Ensure proposed changes / solutions effectively handle the current pain points (root cause focused)

Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution / customization development

Model envisioned scenarios for substandard processes / improvement opportunities and facilitate approval for changes

Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)

Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams

Accountability :

Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.

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