Call Center Executive
Omnibiz Africa
Lagos, Lagos, Nigeria
22h ago
Job Description

Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

  • Communicate courteously with all customers by telephone, in order to build positive relationships with them.
  • Taking customers' orders and ensuring continuous patronage from customers.
  • Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
  • Turning leads into customers.
  • Following up with customers to ensure re-order.
  • Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions/alternatives.

Qualifications

  • 2+ years experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively


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