Responsible for handling all technical problems in running projects and devices under maintenance, achieving customer acceptance / satisfaction through high performance and quality of services.
Responsible for assurance of customer agreed technical standards both for projects & for customer support services.
Responsible for supporting PM and have a good technical interaction with customer, good Customer Relationship with peers in Customer department.
Responsible to support the implementation manager to control the quality of the project.
Responsible for establishing a maintenance routine and able to timely handle customer technical problem, product related changes, product issues and correction releases.
Products / Technical Knowledge update through self-learning techniques, to meet upcoming service requirements.
Have the in-depth working knowledge of MPLS, L2VPN / L3VPN, MP-BGP, OSPF, BFD, VPN FRR, QinQ etc.
Must have working experience on ALU series.
Preferred to have CCNA, CCIP, CCNP.
Have the ability to abstract project requirements, through participation in project evaluation / implementation process.
Fully familiar with prevalent telecom industry standards / specifications like ITU-T, ETSI etc and been able to draw technical specifications as per customer's requirements.
Excellent interpersonal and communication skills, good team spirit, and adaptability.
Have a strong personal interest in developing self-professional competencies and skills.
Language Skills : Fluency in English (Reading / Writing / Speaking).
Experience : More than 3 years’ experience in telecom industry preferably in Datacom Networks.