Operational Manager - Lagos
Pickmeup International Company
Lekki Phase 1, Lagos, Nigeria
4d ago
source : Fuzu

Job Description

  • Be active in all of the field operations and work closely with respective supervisors.
  • Solve any technical and operational issues for Drivers and customers as required.
  • Relay feedback and provide suggestion to the technical team and the management team.
  • Perform other tasks as assigned by the management from time to time
  • Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
  • Present models, findings and insights to senior management to drive business decisions.
  • Monitoring of ride operations.
  • Identifying trends and rending optimum service to customers
  • Establish and maintain professional friendly relationship with drivers.
  • Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
  • Provide weekly report for all activities and department.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Requirements

  • A minimum of HND qualification
  • 1 to 3 years experience in the ride-hailing industry.
  • Excellent interpersonal skills.
  • Good communication and computer skill.
  • Have a strong motivation to solve problems creatively and efficiently
  • Thrive in a fast-paced environment
  • Must be detail-oriented and organized
  • Must be a customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
  • Experience working with in a Team
  • Must be innovative and creative.
  • Must passionate about new technologies and ride-hailing.
  • Must comfortable withdeveloping analytical and decision frameworksto support your strategies and decisions.
  • Must be a strong leader and collaborator.
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