General Manager
Fadac Resources and Services
Ikorodu, LA, ng
17d ago

Our client is a leading fast-food restaurant, they offer quality, healthy and affordable meals of both local and international cuisines.

They are in need of a General Manager at Ikorodu, Lagos.

Responsibilities

  • Coordinate daily Frontend and Backend of the restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Requirements

  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus
  • Understanding of food outlet business is a plus.
  • Good understanding of social media
  • Proven work experience as a Restaurant Manager, or similar role
  • Proven customer service experience
  • Extensive food and beverage (F&B) knowledge,
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Apply
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