Location : Gbagada, Lagos
Employment Type : Full-time
This role is for our chief patient-delight officer! We are seeking a data-savvy and experienced operations manager from a service background who can lead efforts to delight and exceed expectations of patients at our primary care facilities.
This role will also oversee the efficient scaling and expansion of services over multiple locations while maintaining quality.
The successful candidate will possess leadership skills to manage staff and facilities to ensure delightful experiences with patients and other key stakeholders.
This role will own key metrics reflecting staff training and experience, patient satisfaction and cost-efficiency.
The ideal candidate will also have financial and bookkeeping skills with experience in creating budgets, maintaining standardized payment processes and auditing records.
Conduct analysis of internal and external factors to inform operational strategy
Design and implement data collection processes that will inform continuous improvement of operational model
Utilize data insights to implement operational strategy that optimizes organizational technology, capacity and personnel.
Use organization data to inform and implement strategy for sustainable growth and expansion
Implement plan to efficiently scale services within clearly defined project timelines and budgets.
Create policies, trainings and resources that clearly define and optimize key business processes to allow efficient replication across multiple locations.
Design, communicate and implement an effective risk management strategy.
Collaborate with engineering and product teams to implement technological interventions that improve staff efficiency and performance.
Ensure compliance by all staff with all required standards for operational excellence.
Create models that accurately forecast future revenue and expenses
Prepare a business and financial plan that incorporates basic accounting principles to evaluate current or proposed health care products or services.
Minimize losses due to inappropriate billing, collections and pilferage.
Use value-based purchasing and partnerships to decrease healthcare costs through efficiencies across the integrated care network
Lead a team of operations staff to ensure seamless running of the clinics.
3-5 years' operations / admin experience operations in the service sector
Ability to ensure all operations are carried on in an appropriate, cost-effective way.
Must be able to improve operational management systems, processes and best practices.
Must be able to purchase materials, plan inventory and oversee warehouse efficiency.
Experience working with accounting / finance team for effective collection, budgeting and forecast purposes.
Must be able to ensure the organization's processes remain legally compliant and manage budgets and forecasts.
Ability to think through solutions and engage based on data-backed perspectives.
Experience working with data on business Intelligence matters.
Experience in a hospital / clinic setting is assed advantage.