Vasiti Dotcom is Recruiting For Customer Service Representative
Vasiti Dotcom
Lagos, NG
6d ago
source : Mrjobsnaija

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Vasiti Dotcom’s Career and Recruitment Offer

Job title : Customer Service Representative

Job Location : Lagos

Deadline : June 15, 2021

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  • Key Role

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Handle product recalls
  • Inform customer of deals and promotions
  • Sell products and services
  • Requirements

  • B.Sc. / BA in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.
  • A minimum of 2+ years proven work experience as a customer service Officer.
  • Strong client facing and communications skills.
  • Excellent knowledge of management methods and technique.
  • Proficiency in English. Another language will be an added advantage.
  • Excellent in written and verbal communication skills.
  • Ability to think strategically
  • Advanced troubleshooting, multi-tasking skills.
  • Highly self-motivated.
  • Demand on the Job :

  • All candidates must have ISP experience
  • Salary

  • Very attractive.
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