Head Of Operations
A Leading Financial Holding Company in Africa
Lagos, Nigeria
1d ago
source : Fuzu

Job Summary

Manage the Bank's operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.

Design, develop and keep updated the Banks' Operations Manual and ensure compliance with all operational guidelines, processes, and procedures.

Professional Requirements

Qualification

Minimum of a Master’s Degree in Business Administration or other related disciplines

Professional Membership

Industry-recognized professional certification s such as ICAN, ACCA, CIBN will be a n added advantage.

Minimum Experience

Minimum 8+ years experience in the financial services sector, of which 3 years must be from a Digital Banking institution.

Functions & Responsibilities

Defining the unit vision and strategy for achieving operational excellence.

Establishing and tracking key metrics to drive the success of teams and individuals within the organization .

Innovating and finding creative optimization mechanisms which deliver outstanding business results.

Assessing unit performance toward business goals and regularly connecting with leadership to share updates and progress of initiatives.

Using a data-driven approach to solve large-scale problems and generate high business value through scalable solutions.

Fueling Oxygen’s growth through the delivery of exceptional service and customer satisfaction.

Hiring, developing, and setting direction for a team of high-performing operational excellence managers.

Supervises daily operations in a company and makes sure business goals are attained.

Key Performance Indicators

Achieve the company’s customer satisfaction index

Collaborate to achieve the company's profitability and customer base growth

Skills / Competence Requirements

Knowledge of banking and financial services operations .

Excellent written and verbal communication skills and a high level of personal integrity

Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams

Strong interpersonal and analytical skills

Banking experience covers Electronic Banking Reconciliation, Settlement, Chargeback and Dispute Management, Cheque clearing, NEFT NAPS, and vast branch operations knowledge .

Able to work on own initiative with proven leadership skills and make useful contributions to the growth of the organization

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