Sales Engineer Enugu
Xyples LLC
Enugu, Enugu, Nigeria
2d ago
source : Fidanto

Position Summary Customer and Partner Calls You will be a key technical resource for our sales team You ll typically be on several calls each day working to qualify customer needs and determine if Bigleaf is a fit in the customer environment You ll then clearly communicate which of the customer needs that Bigleaf can address how implementation will go and address any technical objections or areas of concern You ll also work to educate partners on Bigleaf where we fit best and how the technology works Technical Documentation As part of pre sales engineering work and post sales implementation hand off to our provisioning team you ll create network diagrams and other documents for customers partners and internal team members These documents will provide clear visual guides appropriate for the technical depth of the audience of Bigleaf implementations technology and our network You ll also work in concert with our provisioning team for larger projects ensuring customer expectations that were set during the sales process are met or exceeded during implementation Meetings and Events While much of your work will be performed out of our Beaverton Oregon headquarters you ll also routinely travel to customer locations for larger opportunities visit partners for training events and represent Bigleaf at tradeshows and other industry events Internal Training and Competitive Intelligence You ll stay up to date on Bigleaf functionality understanding it deeply by consulting with our network and development teams regularly and you ll stay up to date on competitive offerings through research and networking with others in the industry You ll use this knowledge to perform internal training on our solution such as feature updates as well as provide strategic technical guidance on market competition Network Troubleshooting and Technical Support We believe it s crucial to provide excellent service to our customers eliminating the typical finger pointing that happens in IT through skillful troubleshooting In this role you ll occasionally help customers usually working with their IT consultants or other skilled people to investigate and resolve issues such as ISP carrier circuit problems VoIP call drops slow downloads and unexpected firewall behavior Required Qualifications A passion for humbly serving customers and partners Integrity A thoughtful consultative communication style Years of experience in a network sales engineering role Strong ability to clearly communicate technical concepts to both technical and non technical people in written and spoken English A second language is a plus Excellent understanding of networking fundamentals Strong experience with network edge device deployments such as firewalls and routers Self starter approach to identifying and accomplishing goals Natural ability to incrementally troubleshoot technical problems Strong understanding of how specific network issues affect application performance e g how does packet loss affect TCP throughput Or what are the effects of jitter on VoIP Ability and willingness to travel up to several times per month including occasional international travel Workdays Monday to Friday only No work on Saturday and Sunday Work time Between the first Monday of November to the second Monday of March 11 am to 10 pm Work time Between the second Monday of March to the first Monday of November 12 noon to 11 pm Break 1 hour compulsory break for everyone Environment Fast pace Environment Collaborative but competitive Required Skill Fast typing Required Skill Flexible to change Required Skill Love using and working computers and modern technology all day Required Skill Can work alone on projects and independent Required Skill Provide daily weekly monthly and quarterly reports Required Skill On time to work Required Skill On time to meetings Required Skill Like daily technology training Required Skill Good in mathematics Required Skill Good in English Required Skill Good in writing Required Skill Organized and good at time management Required Skill Knows how to work with emails Required Skill Knows how to search on Google or other search engines Required Skill PowerPoint presentation Required Skill Microsoft word Required Skill Microsoft excel Required Skill Great communicator Required Skill Listens and follow instruction from manager Required Skill Not argumentative Job Types Full time Commission New Grad Permanent Salary 55 000 00 to 202 000 00 month Experience Sales Engineering 1 year Preferred

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