Customer Service Officer
Venture Garden Nigeria
lagos, NG
3d ago
source : Mrjobsnaija

Venture Garden Nigeria's job vacancy, Career and Recruitment

Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : October 13, 2022

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  • Job Description

    Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

    Maintain financial accounts by processing customer adjustments

    Recommend potential products or services to management by collecting customer information and analyzing customer needs

    Prepare product or service reports by collecting and analyzing customer information

    Generate sales leads

    Identify and assess customers' needs to achieve satisfaction

    Build sustainable relationships of trust through open and interactive communication

    Provide accurate, valid, and complete information by using the right methods / tools

    Meet personal / team sales targets and call handling quotas

    Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

    Keep records of customer interactions, process customer accounts, and file documents

    Follow communication procedures, guidelines, and policies

    Go the extra mile to engage customers

    Resolve customer complaints via phone, email, mail, or social media

    Use telephones to reach out to customers and verify account information

    Greet customers warmly and ascertain problem or reason for calling

    Additional Information

    Working conditions

  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Officer in Lagos
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