19 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Set BB growth targets for the Business Banking Sales and ensure that they achieve these targets and sell in a professional manner, through regular monitoring and coaching.
Regularly give feedback to the Team Lead on new and anticipated financial and service needs and recommend appropriate improvements to the process or new products, to meet the new challenges.
Contribution to the formulation of the sales and portfolio management strategy.
Monitoring performance and taking appropriate remedial action
Embedding sales governance and sales management principles across the regionSales & Service Management
Achieve BB Client Sales growth of Revenues, Assets, Liabilities & Profits
Ensure that sales and distribution strategies is aligned with Group model
Liaise with delivery channels and operational areas to ensure quality services to clients in the segmentProcess & Governance
Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at the opportunities for process improvement
Ensure that effective arrangements are in place within Business Banking Sales team and in the Channels for prevention of money laundering and to protect the business against other operational risks in line with the Group Policy and Standards, Regulatory Guidelines and Local Legal requirements
Embedding a Sales Governance Culture Sanction of Annual Plans and Strategic direction
Annual reviews of Plans and self- certification
Ensure standards are in place to manage mis-selling and client complaints
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Ensure compliance to Group & Country AML and CDD policies People and Talent
Build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure / capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.Product broadening
Understanding of businesses and financials
Enhanced multi-product BB knowledge
Market and competition knowledgeClient engagement
Internal stakeholder engagement skills
Ability to drive and manage various teams
Communication and presentation skillsJourney completion
Discipline and time management to multi task
Ability to solve problems and close issues that have been escalated
Strong analytical abilityRisk Management
Ensure compliance with the process for bid submission.
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
Ensure a full understanding of the risk and control environment in area of responsibility
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to : identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Understanding of BB KYC / CDD principlesKey StakeholdersInternal
Heads of the following;
Business Banking Team
BB AML / CDD
Clients of Business Banking Team
Trade Associations Other Responsibilities
Embed here for good and Group’s brand and values in Nigeria / RB / Retail Banking Products Team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.Human Resources Management & Training.
Improve staff quality and develop their potentials.
Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
Provide job rotation opportunities to enhance staff skills.
Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
Communicate Bank and RB strategy and tactics.Support Roles.
Provide efficient operational support to all business units.
Provide high quality financial services.
Provide account maintenance and support.Characteristic Major Activities
Weekly sales activities.
Oversee customer account maintenance / transaction activities.
Routine managerial duties (review operational deficiency / performance appraisal and training / operational and cost control
Resolve escalated customer queries and complaints.
Improve staff productivity / service quality. Our Ideal Candidate
A graduate qualification with completion of mandatory NYSC
MBA is an added advantage
Any requisite technical skills gained through professional associations and practical experience.
Sound knowledge of bank operations and product management
Minimum of 10 years in Sales ManagementApply now to join the Bank for those with big career ambitions.