Customer Service Executive - AccessPoint Global
AccessPoint Global
Lagos
2d ago
source : BetaJob

Job Details

Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

    Maintain financial accounts by processing customer adjustments

    Recommend potential products or services to management by collecting customer information and analyzing customer needs

    Prepare product or service reports by collecting and analyzing customer information

    Contribute to team effort by accomplishing related results as needed

    Manage large amounts of incoming calls

    Generate sales leads

    Identify and assess customers' needs to achieve satisfaction

    Build sustainable relationships of trust through open and interactive communication

    Provide accurate, valid and complete information by using the right methods / tools

    Meet personal / team sales targets and call handling quotas

    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution

    Keep records of customer interactions, process customer accounts and file documents

    Follow communication procedures, guidelines and policies

    Go the extra mile to engage customers

    Resolve customer complaints via phone, email, mail or social media

    Use telephones to reach out to customers and verify account information

    Greet customers warmly and ascertain problem or reason for calling

    Cancel or upgrade accounts

    Assist with placement of orders, refunds, or exchanges

    Advise on company information

    Take payment information and other pertinent information such as addresses and phone numbers

    Place or cancel orders

    Answer questions about warranties or terms of sale

    Act as the company gatekeeper

    Suggest solutions when a product malfunctions

    Handle product recalls

    Attempt to persuade customer to reconsider cancellation

    Inform customer of deals and promotions

    Sell products and services

    Utilize computer technology to handle high call volumes

    Work with customer service manager to ensure proper customer service is being delivered

    Close out or open call records

    Compile reports on overall customer satisfaction

    Read from scripts

    Handle changes in policies or renewals

    Resolve customer complaints via phone, email, mail or social media

    To apply :

    Send your CV to hr accesspointglobal.com.ng

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  • Company Description

    AccessPoint Global houses various assessment techniques that help organizations in new employees selection as well as existing employees development.

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