Agent - Guest Relations
Marriott International, Inc.
lagos, NG
3d ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Agent - Guest Relations jobs in Lagos Job Location : Lagos Deadline : July 08, 2022

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  • Position Summary

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and / or cost-savings.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Agent - Guest Relations in Lagos
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