Customer Service Officer - HOR Logistics
HOR Logistics
Lagos
1d ago
source : BetaJob

Responsibilities

  • Managing large amounts of incoming calls from Customers
  • Handle and respond to Customers–Ę Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
  • Acknowledge and resolve customer complaints.
  • Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
  • Escalate Customers' issues to the appropriate desk and ensure quick resolution
  • Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
  • Identify and assess customers' needs to achieve satisfaction
  • Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
  • Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
  • Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
  • Provide General Customer service support
  • Requirements

  • HND or B.Sc in related field of study
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to use MS Excel, power-point and word effectively
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Excellent email etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Applicants must reside in Lekki / Ajah axis and must be willing to work during the partial lockdown.
  • Salary

    N40,000 - N60,000 monthly.

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