Customer Service Officer At CasaBella Beauty Lagos
CasaBella Beauty
Lagos
2d ago
source : BetaJob

Job Functions

  • Call Centre,Communications,Hospitality,Operations,Retail
  • Industries :

  • Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail
  • Specification

  • Manage large amounts of inbound calls & emails in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Seize opportunities to up-sell / link-sell / cross-sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our Customer Interaction Log in a comprehensible way
  • Responsible for monitoring customer satisfaction levels
  • Follow through on customer issue resolution
  • Support implementation of incremental initiatives towards improving customer experience
  • Make recommendations to Customer Service Manager to improve customer experience
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets
  • Requirements

  • Bachelor's degree
  • Minimum of 2 years related experience in a structured organisation
  • Proficiency in English and / or any other required languages
  • Awareness of industry’s customer service trends
  • Strong client-facing and communication skills
  • Multi-tasking skills
  • Customer service orientation
  • Result oriented
  • Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.
  • Market Related.

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