To provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
Duties & Responsibilities
Responsible for the operating system and associated subsystems with ERP
Identify alternatives for optimizing computer resources Networking
Collect information to analyze and evaluate existing or proposed systems. Assist personnel of other departments as a computer resource.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff
Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
Analyze and evaluate present or proposed business procedures or problems to define data processing needs, Document Management Systems (DMS)
Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
Research and recommend hardware and software development, purchase, and use.
Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Record and maintain hardware and software inventories, site and / or server licensing, and user access and security.
Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
Write and maintain system documentation.
Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Document system problems and resolutions for future reference.
Any other task assigned.
Key Performance Indicators
Time Management and Punctuality
Reduction in downtimes
Increase in delivery time
Accuracy, Speed and efficiency of transactional processing & reporting
Average organization satisfaction
Planning deadline adherence
Cycle time for new employee to receive work tools
Well-developed Interpersonal Skill and Professional demeanor
Works Well with Others / Develops Self and Others
Communicates Effectively and Efficient
of Lateness, Absenteeism, offense and adherence to Instruction
Minimum Education Qualifications
Bachelor's degree or HND in Computer Science or related course.
Required Experience :
3- 5 years cognate experience
Certifications in either MCP / CCNA.
Required Competencies :
Trouble shooting and Technical Support
System Hardware Skills
Reporting Skills and IT skills
Interpersonal Relations Skills
Analytical and Attention to Detail Skills
Knowledge of Retail Pro or any other P.O.S. Software is Highly recommended.