IT System Analyst - Montaigne Place
Montaigne Place
Lagos
6d ago
source : BetaJob

Job Objective

  • To provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
  • Duties & Responsibilities

  • Responsible for the operating system and associated subsystems with ERP
  • Identify alternatives for optimizing computer resources Networking
  • Collect information to analyze and evaluate existing or proposed systems. Assist personnel of other departments as a computer resource.
  • Provide on-the-job training to new department staff members.
  • Provide computer orientation to new company staff
  • Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
  • Analyze and evaluate present or proposed business procedures or problems to define data processing needs, Document Management Systems (DMS)
  • Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
  • Research and recommend hardware and software development, purchase, and use.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
  • Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  • Record and maintain hardware and software inventories, site and / or server licensing, and user access and security.
  • Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
  • Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
  • Write and maintain system documentation.
  • Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
  • Document system problems and resolutions for future reference.
  • Any other task assigned.
  • Key Performance Indicators

  • Cost Efficiency
  • Adaptability
  • Time Management and Punctuality
  • Reduction in downtimes
  • Increase in delivery time
  • Accuracy, Speed and efficiency of transactional processing & reporting
  • Average organization satisfaction

  • Planning deadline adherence
  • Cycle time for new employee to receive work tools
  • Well-developed Interpersonal Skill and Professional demeanor
  • Works Well with Others / Develops Self and Others
  • Communicates Effectively and Efficient
  • of Lateness, Absenteeism, offense and adherence to Instruction

  • IT Optimization
  • IT Security
  • Confidentiality.
  • Minimum Education Qualifications

  • Bachelor's degree or HND in Computer Science or related course.
  • Required Experience :

  • 3- 5 years cognate experience
  • Certifications in either MCP / CCNA.
  • Required Competencies :

  • Knowledge
  • Database Administration
  • Network Operations
  • Trouble shooting and Technical Support
  • System Software
  • System Hardware Skills
  • Communication skills
  • Computer Proficiency
  • Reporting Skills and IT skills
  • Interpersonal Relations Skills
  • Problem-solving skills
  • Analytical and Attention to Detail Skills
  • Knowledge of Retail Pro or any other P.O.S. Software is Highly recommended.
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