Fraud Analyst
Flutterwave
Lagos
4d ago
source : BetaJob

Job Type : Ful Time

About the Fraud Analyst Role

As our Fraud Analyst, your primary responsibility will be to secure Flutterwave’s assets and reduce losses by determining network security and fraud management requirements

You will also plan, implement, test systems, prepare network security and fraud management standards, policies, and procedures to manage and minimize fraud risk, assisting businesses with implementing the 'best in class' tools & processes.

What Your Day to Day Activities Will Be Like

Identify and track current fraud trends by reviewing transaction and account patterns.

Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns

Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance

Monitor Merchant transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks

Effectively communicate with appropriate authorities to resolve fraud concerns.

Maintain a high level of customer service while addressing customer, merchant, and bank requests via phone, email

Coordinate information requests and analyze performance reporting to identify potential risk areas, and escalate resource needs as necessary.

Perform data management and analysis on fraud cases.

Advise organization on current trends regarding chargeback related issues / regulations.

Required competency and skillset to be a waver

Strong analyzing and organizing skill

Excellent customer service.

Minimum of 4 years relatable experience

Detailed understanding of the Company’s service and payment products

Proficient financial background for pricing analysis

Strong business and product development skill

Possess ability to identify, assess, monitor, control and mitigate risks

Excellent Attention to details

Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to Fraud Risk Management.

Proactive team player with good interpersonal skills

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