Mosgbenks Global Services Limited's job vacancy, Career and Recruitment
Job title : Customer Care Representative jobs in Lagos Job Location : Lagos Deadline : June 24, 2022
Quick Recommended Links
Jobs by Location
Job by industries
Location : Akowonjo, Lagos
Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods / tools
Meet personal / team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Greet customers warmly and ascertain problem or reason for calling
Place or cancel orders
Answer questions about warranties or terms of sale
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction.
Requirements
Candidates should possess an SSCE qualification with 1 - 3 years work experience.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Care Representative in Lagos 
