Customer Care Representative
Mosgbenks Global Services Limited
lagos, NG
4d ago
source : Mrjobsnaija

Mosgbenks Global Services Limited's job vacancy, Career and Recruitment

Job title : Customer Care Representative jobs in Lagos Job Location : Lagos Deadline : June 24, 2022

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    Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Meet personal / team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction.
  • Requirements

  • Candidates should possess an SSCE qualification with 1 - 3 years work experience.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Care Representative in Lagos
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