Helpdesk/Customer Service Representative
Fab Juice Bar
lagos, NG
5d ago
source : Mrjobsnaija

Fab Juice Bar's job vacancy, Career and Recruitment

Job title : Helpdesk / Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : September 30, 2022

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  • Duties / Responsibilities

    Planning :

  • Records pre-orders, future events and passes all unattended enquiries or question to the Manager.
  • Recommends potential products and services to the Manager by collecting customers' information and analysing customer needs.
  • Maintains customer records by updating necessary information
  • Inform production supervisors of pre-orders and pick -ups.
  • Customer Service :

  • Communicating courteously with customers by interacting with them.
  • Assist customers to facilitate their choices and purchases of freshly processed products.
  • Attends to customer suggestions. Objections, complaints and gathers information on customers' preferences, reactions and general feedback.
  • Cash Management / Marketing :

  • Give information about the availability and benefits of different products to walk-in customers.
  • Create awareness of special offers & promotions, & Meal plans to walk-in customers.
  • Guides and informs them on new products, charges for extras and toppings based on their request.
  • Telesales marketing.
  • Administrative and other duties :

  • Ensure the Customer service handbook is adhered to
  • Records and inputs orders, pass on to the production Team and Dispatch accordingly.
  • Confirm all online payments before inputting into the POS and dispatching orders.
  • Prepare daily sales and CRM reports and forward Manager.
  • Carries out other task assigned by the Manager
  • Requirements :

  • Must be customer focus
  • Must be professional in relating to people
  • Must possess influencing and persuasion skills
  • Must possess knowledge of policy & procedure
  • Must possess good time management skills
  • Must possess good computer skills, listening & phone skills
  • Must possess documentation skills.
  • Marketing skills
  • Candidate should live around Ikeja and environs
  • Qualification

    Degree in Mass Communication or related courses with at least 1 year experience in same position

  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Helpdesk / Customer Service Representative in Lagos
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