Customer service/ Administrative manager.
Fadac Resources and Services
Lagos., ng
2d ago

Job Information

Industry Communications Work Experience 4-5 years City Lagos. State / Province Yaba Zip / Postal Code 100001

Job Description

Our client is a Telecommunication and Information Technology company looking to revolutionize broadband access in Nigeria.

Due to expansion, they are in need of CUSTOMER SERVICE / ADMINISTRATIVE MANAGER.

Job Responsibilities

  • Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to calls.
  • Team calendar and diary management
  • Conducting investigations to verify and resolve customer complaints
  • Perform accounting tasks, including invoicing and budget tracking
  • Schedule meetings and travel arrangements for senior members of the company
  • Minute taking of meetings
  • Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
  • Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
  • You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
  • Liaising and managing vendors
  • Able to complete complex administrative tasks with minimal supervision
  • Facilitating and supporting new staff training.
  • Ad hoc duties as required to support the company and grow the brand.
  • Requirements

  • 2+ years of hands on administrative experience in an office environment
  • Proficiency in MS Word, MS Excel and MS Outlook a must
  • Knowledge of operating standard office equipment Photocopier, scanner, printer
  • Excellent communication skills written and verbal
  • Ability to prioritize projects and strong problem solving skills
  • Good research skills and attention to detail
  • Strong sense of urgency and problem solving skills
  • Ability to describe and sell services with accuracy and patience
  • Ability to conduct extensive research on the computer
  • Ability to keep accurate records of all enquiries.
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