Support Renewal Representative
16d ago


  • Reports to Director, CustomerSuccess Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria
  • No direct reports
  • Works as part of the Supportorganization contracts Renewals team
  • Deliver to set renewal bookingtarget and specific KPI’s.

  • Will be responsible for RenewingSupport Contract for both Hardware & Software
  • Performing Quality Assurance onregional Support renewals business
  • Maintain Good relations betweenOracle, its customers and business partners
  • Presenting quotations to clients andmanage them through the approval process
  • Maintaining Support Renewalforecasts and Oracle Service Contracts system (OKS)
  • Building and maintainingrelationships with decision makers in the designated Accounts
  • Executing sales activities (e.g.presentations)
  • Maintaining Account plans for TopAccounts
  • Negotiating and commercialmanagement of designated Accounts
  • Managing the bid process through toclosure
  • Ensuring client issues are escalatedto the relevant parties within Oracle
  • Positioning the value of Support tocustomers
  • Working with designated Partnerorganizations on specific opportunities and renewals

  • Work closely with existing RenewalReps in Sub-Saharan Africa
  • Build and maintain relationshipswithin Support and across Lines of Business.
  • Write approval requests, wherenecessary, in compliance with Oracle standards.
  • Obtain appropriate managementapprovals.
  • Ensure the contracts are legallycompliant and commercially viable
  • Maintain accurate records of allsales activities and key contacts in the Account
  • Produce regular and accurateforecasts as requested by the Service Sales Director. Ensure OKS is updated daily.
  • Maintain a breadth of knowledge ofOracle’s products and Services
  • Operatein line with Oracle’s business processes and procedures

  • Credibility, attention to detail
  • Decision Making
  • Personal Drive, results orientation
  • Influencing and negotiating
  • Customer Focus
  • Building effective customer relationshipswith mid management and C level
  • Effective written and oralcommunication in business French and English
  • Business Acumen
  • Organizational sensitivity andawareness

  • Minimum 5 Years experience in ITMarket
  • Excellent Local and English Language
  • Ability to travel & to workunder pressure
  • Excel, Financial tools competency
  • Oracle Support Market knowledge
  • Knowledge of sales cycle and process
  • Experience of Service Selling
  • Detailed Description and Job Requirements

    Drive the renewal of Oracle*s contracts to existing customers.

    Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.

    Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals.

    Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-

    tier opportunities. Accurately forecast business targets and opportunities in territory.

    5-8 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).


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